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Privacy Policy

At Nügo, we value your privacy and are committed to protecting it. This privacy policy outlines how we collect, use, and safeguard your personal data. When we refer to "Nügo," "we," "us," or "our" in this policy, we are referring to Nügo, the 2-Person heavy goods delivery company for B2B and B2C.

 

Personal Data

Personal data refers to any information that identifies you, such as your name, address, email address, phone number, payment information, and any other details you provide to us. This policy applies to the personal data we collect from you or that you provide to us.

Consent

By visiting our website or engaging with our services, you are deemed to agree to this privacy policy. We understand the importance of privacy and are committed to complying with relevant privacy legislation.

 

Information Collection

We collect only the personal data necessary to fulfill the contractual services requested by you or on behalf of your customers. We do not collect personal data that we do not need.

 

The information we may collect includes:

  • Your name

  • Your address

  • Your phone number(s)

  • Your email address

  • Your bank details (for payment processing)

  • Records of your interactions with Nügo, such as traffic data, location data, weblogs, and other communication data

 

We may also request your participation in surveys, which are solely used for service improvement and data analytics purposes. Your consent is required to complete these surveys, although you are not obliged to respond.

We may receive personal data from third parties, contracted on your behalf, to carry out parcel delivery and pickup services. This data is transferred from the third party for the purpose of fulfilling our contractual obligations.

 

Use and Disclosure of Information

Nügo collects and processes personal data for the following purposes, based on the lawful justifications required by data protection law:

  1. Performance of Contract:

    • Fulfilling your order

    • Sending notifications to both you and your customers

  2. Legitimate Business Interest:

    • Providing information on Nügo services

    • Reviewing our performance and service quality

    • Safeguarding against fraudulent claims and criminal activities

    • Maintaining, evaluating, and administering legal compliance

 

Please note that you have the right to object to the processing of your personal data when it is carried out based on our legitimate interests.

  • Lawful Compliance:

    • Fulfilling our legal obligations by providing information to relevant authorities

  • Consent:

    • Sending marketing communications about products and services from Nügo and trusted third-party partners

    • Using certain cookies to analyze website usage (refer to our Cookie Policy for details)

 

You have the right to withdraw your consent at any time by contacting us using the details provided below.

 

Data Sharing

To provide you with the requested services, we may need to disclose your personal data to the following parties:

  • Other members of the Nügo network

  • Independent third parties licensed to operate as Nügo

  • Independent third parties authorized to act as agents of Nügo

  • Service providers involved in GPS coordinates, customs clearance, online payments, email and SMS notifications, IT services, direct marketing, auditors, and legal advisors

  • Revenue Commissioners, customs authorities, or law enforcement authorities

 

Except as described above, we will not share your information with third parties unless it is necessary for fulfilling the contract, based on legitimate interests, complying with legal obligations, or with your consent.

 

Data Security and Storage

Nügo is dedicated to safeguarding your personal information through a series of comprehensive security measures. We utilise secure servers to store the personal data you provide, employing industry-standard Secure Sockets Layer (SSL) technology to encrypt payment transactions. It's important to note that while we strive to enhance security, the transmission of information over the internet is not entirely secure, and we cannot guarantee absolute security during transmission.

To fortify the protection of your personal data, we implement suitable technical and organisational measures against unauthorised access, alteration, disclosure, or destruction. We take pride in our unwavering commitment to data security, ensuring that access to your personal data is restricted to authorised personnel with a legitimate need. Our internal policies and procedures are meticulously designed to uphold the ongoing confidentiality, integrity, availability, and resilience of our systems and services.

Nügo secures all personal information provided to us on secure servers and encrypts it during transit. We apply the necessary technical and organisational measures to shield your personal data from unauthorised access, use, disclosure, alteration, or destruction. Access to your personal data is strictly limited to authorised personnel with a legitimate need, and our internal policies and procedures are in place to guarantee the continuous confidentiality, integrity, availability, and resilience of our systems and services.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of data and the purposes for which it was collected.

 

Your Rights

As a data subject, you have certain rights regarding your personal data. These rights may include:

  1. Right to Access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data in a commonly used electronic format, unless prohibited by law.

  2. Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.

  3. Right to Erasure: You have the right to request the deletion or removal of your personal data when there is no legitimate reason for us to continue processing it.

  4. Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when you have objected to processing based on legitimate interests.

  5. Right to Data Portability: You have the right to request the transfer of your personal data to another controller in a structured, commonly used, and machine-readable format, where technically feasible.

  6. Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or if we need to continue processing for the establishment, exercise, or defense of legal claims.

  7. Right to Withdraw Consent: If you have provided your consent for specific processing activities, you have the right to withdraw your consent at any time. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

 

To exercise your rights or if you have any questions or concerns about the processing of your personal data, please contact us using the contact details provided below.

 

Updates to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.

 

Contact Us

If you have any questions, comments, or requests regarding this privacy policy or our privacy practices, please contact us at:

Nügo Privacy Office Address: Nügo Junction, 1B Greenogue Logistics Park, Rathcoole, Co. Dublin, D24 DH9Y

Email: dp@fastway.ie  (Please note that Nügo is a sister company of Fastway.)

We will respond to your inquiries and address any concerns or complaints as soon as possible.

 

Effective Date: Thursday, 06 July 2023

Thank you for taking the time to review our privacy policy.

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